- Burst water service or pipes

- Blocked or broken toilet system

- Serious roof leak

- Gas leak

- Dangerous electrical fault

- Flooding or serious flood damage

- Serious storm or fire damage

- Essential service or appliance not working

- Gas, electricity, water supply not working

- Cooling appliance or service not working

- Property does not meet minimum standards i.e. smoke alarm

- Safety-related devices i.e. smoke alarm/pool fence not working

- Fault/damage that is unsafe or insecure i.e. pests, mould, dampness

- Serious problem with a lift or staircase

- Dishwasher not working