How do I register to inspect a rental property?

1.  Browse our rental listings at neilsonpartners.com.au for a suitable property

2.  Click on the property to open the listing

3.  Go to Pre-Register, under Upcoming Inspections

4.  Complete the form

5.  Click on the Register button

(if you are viewing the home on an alternative website, you will need to click on the email agent button to be redirected to neilsonpartners.com.au)

What is emergency maintenance?

If your maintenance is an urgent matter, then it will be attended to as soon as possible. A list of urgent maintenance is as follows:

• burst water service
• blocked or broken toilet system
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
• the gas, electricity or water supply is not working
• a cooling appliance or service provided by the rental provider is not working
• the property does not meet minimum standards such as a smoke alarm
• a safety-related device, such as a smoke alarm or pool fence, is not working
• an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
• any fault or damage in the property that makes it unsafe or insecure, including pests, mould, or damp caused by or related to the building structure
• a serious problem with a lift or staircase
• dishwasher not working

Please visit Consumer Affairs Vic for further information on urgent maintenance

COVID LOCKDOWN 5.0 - INFORMATION FOR RENTERS

Are we back in the omnibus?

Hopefully not. As soon as lockdown 5.0 ends and restrictions begin to ease again, then it should be business as usual, however, the State Government controls the activation of this, and we cannot predict the future so it is difficult to give a definitive answer. This means property inspections during lockdown will go ahead or pause according to government regulations.
 

Can I get a rental reduction because we are in lockdown again?

No. Rental reductions were introduced during the Omnibus. As the State Government hasn’t activated the Omnibus at this time, we can’t arrange rental reductions.

Can I arrange a private property inspection during the lockdown?

No. Property inspections are not permitted at all during COVID lockdowns. Once restrictions ease it is likely that private property inspections will be permitted by appointment only until such time the Victorian Government sees fit to allow Open Home Inspections again.

What do we do if we cannot find a place to move to by our vacating date?

We will endeavour to do all we can to find a suitable property for you by your vacate date, however, if we are still in lockdown as your vacate date approaches, we will discuss an extension with your rental provider and get back to you as soon as possible.

Am I able to ask help from my parents and friends to help me move my belongings to a new place?

The only people who can assist you to move house are those you already live with. Friends and family or your partner if you do not live with them, can only assist you to move if they do so under caregiving regulations i.e., support due to age, health issues, or disability.

What is going to happen to me if I don't pay the rent on time as my business is closed?

If you do not pay your rent on time and you are more than 14 days in arrears, your rental provider may issue you with a Notice to Vacate the premises. This is the first step toward eviction. From 29 March 2021, the moratorium on evictions ceased and renters now need to pay their rent unless there is a rent reduction agreement or dispute resolution order that was issued before 29th March 2021. If you think you will be unable to pay your rent, please contact your property manager immediately who will work with you to come up with a solution and provide you with a payment plan.